Open a sessionRequest of assistance
Whether you are a consumer or a licence holder, if you suspect an offence has been committed, you may ask for help from the OACIQ Assistance Service, who will analyze the case and determine how to proceed.
You will find in this section the form you must complete to submit a request for assistance, as well as several articles on this topic.
“Request for Assistance” form
To send a request for assistance to the OACIQ, fill out the “Request for Assistance” form, taking care to describe all the facts that occurred.
Telephone solicitation: New rules are changing cold calling practices
PRACTICES SERIES
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) introduced the National Do Not Call List (DNCL), a service allowing Canadians to reduce the number of unsolicited telemarketing calls they receive. Since that date, consumers are able to register their telephone numbers (land, cell or fax) free of charge on the DNCL in order to avoid receiving unwanted solicitation calls.
