Request of assistance

Whether you are a consumer or a licence holder, if you suspect an offence has been committed, you may ask for help from the OACIQ Assistance Service, who will analyze the case and determine how to proceed.

You will find in this section the form you must complete to submit a request for assistance, as well as several articles on this topic.
 

“Request for Assistance” form

January 28, 2011 - 15:57

To send a request for assistance to the OACIQ, fill out the “Request for Assistance” form, taking care to describe all the facts that occurred.

The buyer’s broker's right to take part in the presentation of a promise to purchase

The OACIQ noticed that some brokers refuse to grant their colleagues the right to take part in the presentation of promises to purchase, arguing that the seller has given them written instructions to this effect. They base themselves mainly on section 100 of the Regulation respecting brokerage requirements, professional conduct of brokers and advertising, which states that::

Protection of Personal information

March 22, 2013 - 13:50

In the performance of their activities, real estate and mortgage brokers and agencies collect and use a lot of personal information pertaining to their clients, parties to a transaction or individuals working for them.

The OACIQ: a useful resource for brokers

With the coming into force of the new Real Estate Brokerage Act on May 1, 2010, the ACAIQ changed its name to OACIQ, i.e. Organisme d’autoréglementation du courtage immobilier du Québec. But what exactly is the OACIQ?

Return of the mandatory basic training: Important information for candidates

In an effort to enhance brokers’ skills and address the concerns of real estate professionals, any candidate wishing to take the OACIQ certification exam as of September 1, 2013 must have previously taken and passed a basic training program recognized by the OACIQ.

Educational institutions and training programs recognized by the OACIQ

The OACIQ provides the public and licence holders with the name of various educational institutions offering training programs in real estate brokerage.

Vermiculite insulation containing asbestos

March 22, 2013 - 14:49

In the “It’s Your Health” issue of September 2009, Health Canada mentioned that some vermiculite insulation may contain amphibole asbestos fibres.

Chain transactions…allow a time period for the signing of the deed of sale

March 20, 2012 - 10:18

When it comes to signing the act of sale before the notary, a common concern for the seller is to get his money as quickly as possible or to schedule a quick signing date. Remember that before distributing funds, the notary must always publish acts and perform many checks in the Land register, in addition to obtaining from the creditor a commitment to cancel the existing charges (for example the seller’s mortgage).

Mechanisms in case of ceasing of activities by a broker acting on his or her own account or for an agency, and in case of ceasing of activities by an agency

The regulations adopted under the new Real Estate Brokerage Act that has been in force since May 1, 2010 stipulate that when a broker: leaves an agency to join another agency or to work for his or her own account; ceases to work for his or her own account and joins an agency;
The client has the option to: continue dealing with the broker; continue dealing with the agency, if applicable; or terminate the brokerage contract. 

How to use the mandatory form Declarations by the seller of the immovable

September 18, 2012 - 15:37

Since July 1, 2012, the new mandatory form Declarations by the seller of the immovable must be used for all transactions involving the sale, by a natural person, of a chiefly residential immovable containing less than 5 dwellings, including immovables held in divided or undivided co-ownership. The broker must complete this form with the seller and have him sign it at the same time as the brokerage contract is entered into. This is done for the purpose of transparency as well as to protect the interests of the parties to the transaction and those of the broker. The seller must provide the information to the best of his knowledge; the form does not require the seller to declare something that he does not know.

Have peace of mind: take advantage of a new payment method

December 19, 2011 - 17:27

As announced in the pro@ctive of November 16, 2011 and in response to your requests, we are launching a pilot project for the 2012 licence maintenance operation to enable you to use a very convenient payment method, which is added to other methods of payment of your chargeable fees. Therefore, you can use the Accord D financing to pay your chargeable fees as soon as you receive your licence maintenance notice and this until April 18, 2012.