FAQ on how to use the Info OACIQ virtual agent Élise

If you have any questions about real estate brokerage, this is a new approach to contact OACIQ.

The Info OACIQ virtual agent is a chat-based conversational agent that uses artificial intelligence to answer your questions. 

The virtual agent responds based on the information provided during the conversation. Indeed, it will consider all the information as the conversation becomes clearer. The answers are based on the Real Estate Brokerage Act and its regulations, as well as other OACIQ texts, notably published on oaciq.com. The legal and normative framework, which prioritizes legislative and regulatory provisions over any response generated, always takes precedence.

Simply by asking him written questions in your words as you would in a telephone conversation. Specify as much as possible your situation (buyer, seller, broker, etc.) and submit your topic clearly. The more detailed the situation is, the more precise the answer will be.

Make sure to specify whether you are a buyer or seller when writing your question, whether you are a real estate broker representing either buyer or seller in the transaction, or if you are an agency executive or collaborating broker.

Then, you specify the subject of your request, either the problem or the question for which you consult the virtual agent. Examples include:

A. I am a buyer and I want to buy a home, what should I do to be helped by a real estate broker?
B. I am a seller and the buyer has just sent my broker an inspection report indicating problems with the foundation of my building and he wants to cancel the transaction. What are my options?
C.  I am a real estate broker and have a brokerage contract with a seller. Can I also represent the interested buyer in the property of my selling client?

If your question is on a subject for which the virtual agent has not been authorized, then she will not be able to answer your question. In this situation, please contact Info OACIQ at 1-800-440-7170.

If you are left with questions, check your question to make sure it is clear and accurate. Rephrase as needed and try again. Also make sure that your question is a good follow-up to the previous information, as the virtual agent answers based on all the information provided during the chat. 

If necessary, refresh the page and ask your question by identifying the new situation. 

Although the measures were taken to provide answers based on the OACIQ documentation, a residual risk remains that the virtual agent may generate certain answers according to her own interpretation.

The virtual agent responds more adequately to clear, precise and concise questions.  In order to maximize the quality of responses, please avoid complex scenarios and scenarios and specify in what capacity (seller, buyer, broker). For special or complex situations, it is preferred to contact the OACIQ INFO Center.

They are available during business hours at the phone number listed on the Contact Us page.

Of course. You can always contact the agents of the OACIQ Info Center for personalized support. They are available during business hours at the number indicated on the Contact Us page.

The virtual agent is designed to answer questions related to real estate brokerage. Sensitive or confidential matters specific to a specific real estate brokerage situation must be discussed with agents of the OACIQ Info Center during business hours at the number indicated on the Contact Us page.

No. This tool is not intended for such use. The virtual agent answers questions about a real estate transaction with a broker. The answers are based on the Real Estate Brokerage Act and its regulations as well as texts from the OACIQ, notably published on oaciq.com.

As the first real estate regulator in Canada to take advantage of artificial intelligence (AI), the OACIQ is mindful of its environmental footprint and aims at reducing it through its actions. The use of AI enables the Organization to optimize its resources and operations, notably by automating certain tasks, avoiding unnecessary travel, reducing the use of paper and improving data management. We believe that AI can also be used as a tool to raise public awareness of environmental issues and to promote the development of new, more environmentally friendly technologies.