Here are the 2023 highlights: Innovating today for tomorrow's real estate

Various projects and mandates were completed throughout the year to monitor licensees and protect the public. Promoting impeccable ethics was at the heart of our actions.

Here is a summary of the results of the OACIQ’s activities for 2023.

The OACIQ's 2023 annual report is available here (in French only).
 

 

The oaciq.com website

Our website is full of useful content and current information for anyone who has questions about his or her real estate transaction with a broker. Over 786,000 people visited the site in 2023, and the public satisfaction rate was 87%.
 

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786,000
people visited the website at least once

Communications Department

The OACIQ received more than 77 inquiries from the media and granted 52 interviews.
 

52
interviews

Information centre Info OACIQ

Got a question about real estate brokerage? Get an answer from Info OACIQ. In 2023, 97% of respondents declared themselves very satisfied with the quality of the service received and the relevance of the references and information provided by information agents.
 

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34,157
information requests

Virtual agent

In December 2023, the OACIQ introduced Élise, a virtual agent available 24/7 to answer questions from brokers and consumers.
 

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+19,000
questions answered by Élise

Public Assistance Department

When people encounter problems during their transaction with a broker, they can use the Request for assistance form to file a complaint. The Public Assistance Department guides the plaintiff throughout the complaint handling process.
 
 

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3,055
requests received from the public

OACIQ Training Department

To ensure that their skills are up to date and in line with the changing real estate brokerage industry, real estate brokers and agency executive officers must complete their Mandatory Continuing Education Program. In 2023, they had access to 697 training activities. The Training Department manages this program.

 

UFC

245,016
CEUs granted

The Training Department is also in charge of the examination sessions for candidates who have successfully completed a basic training program and wish to become brokers. In 2023, the OACIQ continued its technological shift by introducing its digital versions of commercial real estate brokerage exams.
 

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2,607
exams taken

Certification Department

When a candidate passes the OACIQ certification exam, he or she will apply for a licence to the Certification Department. This department also has the mandate to suspend, revoke or modify the licences of real estate brokers and agencies following an administrative or disciplinary decision. As at December 31, 2023, holders of a valid OACIQ licence numbered 16,632.
 

1,797
licence applications

Inspection Department

The Inspection Department audits licensees' transaction records, accounts, books and registers to ensure that they are complying with their ethical obligations and that they are acting in accordance with the Real Estate Brokerage Act and its regulations.
 

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3,528
prevention interventions

Syndic

The Syndic conducts investigations to determine whether or not to file a complaint with the OACIQ Discipline Committee when a violation to the Real Estate Brokerage Act or its regulations has been committed.

Considerable efforts have been made in 2023 to reduce investigation times.
 

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2,630
ethical investigations completed

Discipline Committee

The Discipline Committee reviews all complaints made by the Syndic against OACIQ licensees for violations to the Real Estate Brokerage Act and its regulations. It renders decisions on licensees’ guilt and may impose penalties, which can include licence suspensions and fines. In 2023, the Discipline Committee received 69 complaints from the Syndic.
 

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233
penalties imposed

Fonds d'assurance responsabilité professionnelle du courtage immobilier du Québec (FARCIQ)
 

The Fund compensates consumers for the loss resulting from an unintentional fault, error or omission committed by a real estate broker or agency. In 2023 the Fund paid $1.8 million in indemnities.
 

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948
claims

Fonds d'indemnisation du courtage immobilier (FICI)

This Fund offers protection to consumers who are victims of fraud, fraudulent (dishonest) tactics or misappropriation of funds committed by a real estate broker. The Indemnity Committee is responsible for deciding on the eligibility of claims. In 2023, FICI paid out $86,147.56 to injured consumers.
 

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Last updated on: May 09, 2024
Reference number: 266291