Your protections

The Information Centre is the first place to contact to identify and resolve problems that might arise along the way or simply to get information about your real estate transaction.

If you want to file a complaint against a real estate broker or agency, or report a situation, submit a request for assistance to the OACIQ.

When a request concerns allegations of ethical violations requiring investigation, the Assistance Department refers the case to the Office of the Syndic.

This Committee hears complaints pertaining to ethical faults committed by real estate brokers or agencies and has the power to impose penalties.

This Fund offers financial protection to consumers who are victims of fraud, dishonest tactics or misappropriation of funds in the course of a real estate transaction carried out through a real estate broker.

FARCIQ is responsible, among other things, for compensating consumers for the loss resulting from the fault, error or omission of a real estate broker or agency, where their professional liability is demonstrated.

Any member of the public who believes he or she has been the victim of unfair treatment or decision by the OACIQ may contact the Ombudsman when all other remedies have been exhausted.

A monetary administrative penalty (MAP) is a coercive measure that the OACIQ, as regulator, can use to repress certain technical offences committed by real estate brokers or agencies.