In case of problems, we have many resources.
Under the Real Estate Brokerage Act, we implemented a number of resources to protect the public and to help you deal with problems or ambiguous situations.
Here are the different resources that can be used to solve your problems.
Info OACIQ
First place to contact for any questions, the information agents of Info OACIQ are there to answer your questions and share their expertise with you.
More information on Info OACIQ
Public Assistance Department
The Public Assistance Department is there to inform brokers or clients in case of a violation. It may also be called upon to resolve disputes that arise in the course of a transaction.
More information on the Public Assistance Department
Syndic
When a request concerns allegations of ethical violations requiring investigation, the Public Assistance Department refers the case to the Office of the Syndic.
More information on the Syndic
Discipline Committee
This Committee hears complaints pertaining to ethical faults committed by brokers or agencies and has the power to impose penalties.
More information on the Discipline Committee
Fonds d’assurance responsabilité professionnelle du courtage immobilier du Québec (FARCIQ)
This Fund offers financial protection to consumers in case of unintentional fault, error, negligence or omission committed by a real estate or mortgage agency or broker in the course of their professional activities.
